TwistedSifter on MSN

Call center agent got a call from a woman who was inquiring about her credit card points, and she was angry to find out she didn’t earn any at all

The post Call Center Agent Got A Call From A Woman Who Was Inquiring About Her Credit Card Points, And She Was Angry To Find ...
Ars Technica

Softbank plans to cancel out angry customer voices using AI

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...
Business Insider

Your angry complaints to call centers may soon be soothed by AI

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ExtremeTech

This AI-Powered Tool Changes Angry Customers' Voices from Nasty to Neutral

One of the toughest aspects of working in a call center is dealing with customers who, for whatever reason, refuse to behave in accordance with the fact that the representative on the other end of the ...
The Daily Dot

’My rep is not dumb, nor is she illiterate’: Call center supervisor defends her worker to angry customer

Call center jobs are “not for the weak,” says a work-from-home employee. In a video with over 534,000 views posted to TikTok, the worker explains why. TikTok user @aprettygayfem is a supervisor for a ...
Forbes

Beyond The Script: Employing Empathy At The Contact Center

How often do you call a customer service hotline and feel like the agent on the other end is on a completely different planet? Maybe they were robotically reading from a script or seemed more annoyed ...
Government Technology

How might an ‘emotion-canceling’ AI help call center workers?

In a bid to make working in a call center less stressful, Japanese telecom company and investment firm SoftBank is developing what it calls an “emotion-canceling” tool to make unhappy callers sound ...