As a medium-sized BPO, Collective Solution has approached its strategy to scaling up in and across geographies in the Nearshore by focusing on its existing footprint and moving into new countries ...

The execution-first approach has made IBT a trusted outsourcing partner across industries where failure is not an ...

BOGOTA, Colombia--(BUSINESS WIRE)--Colombia has become one of the most important global destinations for BPO and KPO operations, with an 8% and 18% growth in exports in 2022, according to the BPrO's ...

This collaboration equips Business Process Outsourcing (BPO) providers with Callvu’s industry-leading Digital Micro Apps, which are purpose-built to contain more calls and automate agent workflows to ...

As regulators tighten rules and customers become more privacy-aware, BPOs are under pressure to do more than just “secure” ...

Omada One is a leading customer experience BPO contact center staffing and HR payroll services company. With a focus on delivering exceptional services, Omada One has rapidly expanded its global ...

Guyanese BPO startup Midas Inc has launched a contact center in the country’s second-largest city of Linden, in a move that will create more than 250 jobs by June next year. The expansion comes ...

MUMBAI, India--(BUSINESS WIRE)--Private equity funds managed by Blackstone today entered into a definitive agreement with Serco Group Plc to buy the majority of its private sector Business Process ...

The business process outsourcing (BPO) industry is at a pivotal juncture, poised to redefine its role in a rapidly evolving landscape. As we step into 2025, several key trends are driving innovation, ...

Do you know how significant the business process outsourcing industry is to major businesses nowadays? From online giants like Amazon to finance powerhouses such as JP Morgan, BPO companies played a ...

In an unusual alliance in the Indian business process outsourcing (BPO) industry, the Indian BPO subsidiary of Standard Chartered Bank of the U.K. is helping Scandent Solutions set up a practice for ...

Tata Consultancy Services, India’s largest software and services outsourcing company, Tuesday announced that it has bought 100% of the equity in Chilean business process outsourcing firm Comicrom for ...