According to the agency, the call centers were part of an international organized criminal network that carried out mass fraud against citizens of the EU, the UK, Canada, Brazil, India, Japan and ...

European law enforcement authorities dismantled a fraud network operating call centers in Ukraine that scammed victims across Europe out of more than 10 million euros. Authorities from the Czech ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

A computer-implemented method executed by a network edge device of a call center network, the method comprising: sending, by the network edge device, a forked media stream of an electronic ...