Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

Imagine a workplace where everyone takes ownership of their actions, meets deadlines consistently, and holds themselves accountable for delivering quality work. Such an environment fosters trust, ...

The notion of accountability has hung heavy in the air the past few days. After a mob overran the U.S. Capitol building, multiple questions of accountability were immediately and understandably raised ...