No one likes to hear that their Internet bill is about to go up. If you're a Spectrum customer and you've been told you're in ...

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...

Businesses are desperately trying to optimize the customer journey by monitoring keywords, web interactions, and how long consumers spend on their website. But many continue to neglect the compelling ...

The Federal Trade Commission (FTC) recently issued its "Top Scams of 2024" update, and the results aren't promising. Consumers lost about $1.9 billion to fraud through phone calls, texts or emails ...

Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...