While the adoption and usage of artificial intelligence (AI) have accelerated at an unprecedented rate over the past 12 months, the technology and the motivation driving its use have been prevalent ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--American Customer Satisfaction Index: The American Customer Satisfaction Index was developed at the University of Michigan by a prominent group of scientists under ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

A customer-first approach goes beyond quick responses or simply saying yes to every request. It requires a strategic foundation built at an organizational level, aligning efforts across all ...

With new mortgage origination volumes on the rise again after steadily declining for the past four years, lenders have fundamentally changed the way they work with customers. According to the J.D.