The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

Disciplined, value-focused customers are rewarding brands that deliver smooth experiences, ACSI’s Forrest Morgeson said.

In the supermarket category, Trader Joe’s climbed 2% to score 86, unseating Publix (who remains unchanged at 84) for the top ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. Despite inflation pricing out some lower-income customers ...

Turns out, the Grammys aren’t the only awards happening in Los Angeles this week. Santa Monica, Calif.-based Edmunds is recognizing some rock stars in reta ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

As more and more neighborhood drug stores close their doors, customers are increasingly turning to mail order pharmacies, mass market merchandisers and supermarkets, and are preferring the customer ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--Following four years of flat performance, residential customer satisfaction with the energy utilities industry rises 4% to an ACSI score of 75 (out of 100), ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--If last year’s industrywide customer satisfaction improvement pointed to the travel industry returning to normal, then this year’s marks confirm it: Travel is back!

Dell. The name conjures up fear and loathing in the hearts and minds of integrators. Well, fear not. The company just showed that it is vulnerable, perhaps even to its own success. According to the ...