Is your room too hot or too cold? Dealing with a plumbing issue or water leak? Noticing an unusual odor, electrical problem or damage to floors or walls? Submit a Customer Service Request through ...

Some Tesla and Starlink customers have said service at Elon Musk's companies needs to be improved. Despite Tesla's success, customers' complaints could tarnish the reputation of the business. Here's a ...

Need to Report a Facilities Issue? Is your room too hot or too cold? Dealing with a plumbing issue or water leak? Noticing an unusual odor, electrical problem or damage to floors or walls? The ...

Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent. Customers often prefer to find solutions to their problems themselves ...

The hype surrounding ChatGPT started with a murmour at the end of 2021, before building into a crescendo last December when Open AI finally released a working version to the public. While debate ...

Who owns customer service recordings? According to Comcast, they do, I don’t. The specific issue that raised this question for me has been resolved, but the general principle remains: When I, the ...

If you have a customer service request or inquiry, it pays to be patient. StackSocial writes that helpdesk software will send users who submit inquiries too close together to the back of the line, ...

And while customer service organizations are finally shifting away from reactionary to more proactive service, in highly competitive markets disrupted by customer-centric business models, proactive ...

John Iwuozor is a freelance writer with expertise in the technology field. He has written for a host of top tech companies, the likes of Technologyadvice, Tripwire amongst others. He's an avid chess ...

No matter what kind of business you run, a huge part of your business’ success ties back to your customer service strategy; according to a 2017 Microsoft report, more than half of consumers have ...