It takes regular usage of a product for it to become habit-forming. Now, think about an organization without any customer success. Who will encourage customers to form habits? To me, that is exactly ...

It’s baseball season, so naturally I am thinking about — failure. First of all, we all fail. But although failure is unavoidable, it’s also a natural and essential part of your success cycle. Going ...

Reverse-engineer success. Reverse-engineering customer success by analyzing what already works allows for clearer, more impactful goals and strategies. Focus on metrics. Shift focus to actionable, ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

"When was the last time your communications team joined your customer success meeting?" This question often startles executives when I pose it at industry events. The blank stares or hesitant ...

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented ...

DALLAS--(BUSINESS WIRE)--CompleteCSM, Inc., a rapidly growing software company that democratizes Customer Success Intelligence, today announced closing their first round of funding with an investment ...