inMorphis Recognized as a Major Contender in Everest Group's ServiceNow Services PEAK Matrix® Assessment 2025

Morphis today announced its positioning in the Everest Group ServiceNow Services PEAK Matrix® Assessment 2025, reaffirming ...

Zaelab Announces Executive Appointments to Accelerate ServiceNow CX/CRM and B2B Customer Experience Transformation

Zaelab, a leading consultancy of business-to-business ("B2B") digital transformation, today announced executive appointments that strengthen the firm's leadership team as it expands its focus on ...
Diginomica

ServiceNow - ‘The customer services market focuses too much on the engagement layer’

The customer services market is focusing too much on the receipt or engagement layer, which ultimately will largely be automated via web self-service or AI chatbots. Enterprises should instead be ...
Business Wire

ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences

LAS VEGAS--(BUSINESS WIRE)--Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, and Genesys® ...
Business Wire

ServiceNow Named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center ...