Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

As businesses continue investing in modern tools and platforms, technology upgrades have become a regular part of operations. Whether the change involves a cloud migration, a new software suite, or an ...

Automation during its formative years focused solely on speeding up tasks like checkouts, password resets, and 24/7 customer ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. With inflation, market volatility and rapid technological ...

In the ever-evolving digital marketplace, placing customers at the heart of your business strategy isn’t just a trend—it’s a necessity for long-term success. With online businesses sprouting ...