A person’s hands holding a phone that displays a successful transaction. Hectic work schedules and endless to-do lists characterize our fast-paced world. This means that managing household chores has ...

Just as brands fight back to hold their value against continually changing consumer habits, so to should omni-channel retailers. These retailers know their niche market better than anyone and should ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. This article is more than 5 years old. Since its inception, ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Inbound and outbound customer service provide various forms of support to your customers by telephone. Inbound customer service is the traditional approach to telephone-based customer service. Here, ...