The way we communicate has evolved significantly over the past few decades. From traditional methods like snail mail and fax machines to email and now messaging apps, technology has made it easier for ...

This is part of a series on platforms and the press published jointly by CJR and the UCLA Institute for Technology, Law & Policy. In a recent Pew Research Center survey, 94 percent of US-based ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The need to meet customer expectations for seamless and personalized experiences is at an ...