Applying Lean Six Sigma quality management techniques allows service management professionals to eliminate activities that add no value to customers, decrease costs, eliminate defects, reduce ...

Imagine if the local weather person was right every day -- for 2,739 years straight. What if the cable company offered a lifetime of free services if your technician didn't arrive within 0.000034 ...

Lean Six Sigma (LSS) is a vital part of today's business environment. It attacks inefficiencies - waste caused by defects and eliminates non value-added flow of information or materials, data storage, ...

Lean Six Sigma is a continuous improvement methodology that focuses on the elimination of waste and reduction of variation from manufacturing, service and design processes. The Lean methodology aims ...