Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...

Strategic design is becoming a key priority as healthcare providers realize compelling correlations between better design and increased patient satisfaction as well as other key metrics. No longer an ...

Every time there is an industry-wide adoption of a new capability or technology, metrics soon follow. Some 50-plus new metrics, which always lag the business initiatives in practice, are typically ...

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This file type includes high resolution graphics and schematics when applicable. Metrics for product development were quite simple in the 1980s. Companies measured R&D spending, counted their patents, ...

You built your SaaS product and found market fit. You track MRR and customer retention closely. However, founders often ...