With ever-increasing demands on small and micro-businesses on quality, price and service, the most effective way to enhance the confidence of your customers is through a structured certificated ...

Internal audits collate facts about the functions and processes in an organization so as to gauge the extent to which standards are being met. Organizations undertake internal audits before the ...

Telecoms.com periodically invites expert third parties to share their views on the industry’s most pressing issues. In this piece Sheronda Jeffries explores the nuances and implications of the ISO ...