In today's hyper-connected world, customer experience (CX) reigns supreme. Imagine this: You're engrossed in a movie on a Friday night, popcorn in hand, when your streaming service suddenly sputters ...

Proactive customer support is all about identifying and resolving customer issues before they turn into bigger problems. Customer service experiences rarely delight us. Most of us can detail an ...

There have been large changes in the way software is built and sold over the last decade. Today, it is much easier to build software than it was in the 1990s. However, there is far more competition, ...

Who’s going to make the first move? That’s the ultimate difference between reactive and proactive care for Internet Service Providers (ISP). With reactive care, you show the customer that you can act ...

Caring for others is at the heart of many roles across industries, particularly for those working in HR, customer support or caregiving capacities. Yet, while companies increasingly emphasize the ...

CSS Corp and SupportLogic have announced a strategic partnership to help businesses elevate their customer support experience proactively by preventing escalations, improving backlog management, and ...

This looming turnover wave signals a critical need for organizations to dig deeper. Beyond traditional perks, it's time to address the emotional and psychological factors driving disengagement.

ENGLEWOOD CLIFFS, N.J., Nov. 18, 2019 /PRNewswire/ -- LG Electronics USA is introducing an industry-first portfolio of personalized customer support innovations for its smart home appliances and home ...