From Static Docs to Interactive Experiences: Reinventing the Knowledge Base

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.
InfoWorld

Anatomy of an AI agent knowledge base

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...
Forbes

Mid-Market Companies Can Scale AI By Productizing Internal Knowledge

Tom Dunlop is cofounder and CEO of Summize, a CLM solution, and a former General Counsel for high-growth technology companies. Mid-market companies are eager to harness the potential of artificial ...
CMS Wire

As AI Reshapes Customer Support, Does Your Knowledge Base Keep Up?

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...
TechRepublic

How to Make a Call Center Knowledge Base Reps Actually Use

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...