A 2016 survey of executive leadership found that 90% of CEOs believe that consumers are one of the greatest impacts on business performance and strategy. However, customer satisfaction provides an ...

New white paper explores how companies get a competitive edge when seeing themselves through customer eyes New white paper explores how companies get a competitive edge when seeing themselves through ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Customer loyalty and satisfaction are crucial components of ...

As organizations design the experience they want to offer their customers, two important questions surface that all leaders should consider: How will your unique customer experience be measured? And ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

I recently had an outstanding experience at a diner—the food, atmosphere, presentation and service were terrific. I was extremely satisfied with the experience, yet I won’t return. Why? Because I ...

Measuring customer satisfaction in consumer markets is relatively straightforward. Many buyers are only too willing to offer star ratings, share their opinions on social media and respond to ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More “Your most unhappy customers are your greatest source of learning.” Bill ...

CALGARY, Alberta--(BUSINESS WIRE)--IrisCX, the smart video platform for virtual product selection, DIY setup, and support, today introduced Session Score, a real-time, AI-based customer satisfaction ...

Current CX measures don’t give a bank a window on the actual experience. NPS measures intention, not behavior. Customer satisfaction scores measure an aggregated feeling about a brand at a point in ...