You have to take action to make customer feedback meaningful, and it starts with closed-loop follow-up. As practitioners, we are getting much better at making customer feedback operational. But as we ...

“The only way to discover the limits of the possible is to go beyond them into the impossible.” – Arthur C. Clarke Even worse: some of these laws go back decades with little to no effort to improve ...

Metrics miss why. Behavioral data tracks what happened, but it rarely explains why customers act or leave. Feedback loops fill in those gaps. Ask, act, announce. Closing the loop requires three steps.

Do you want to learn how to build an actionable feedback loop for your tech startup? If so, you're in the right place. There's no denying that customer feedback is vital for the growth and success of ...

In May 2024, OpenAI CEO Sam Altman sparked a firestorm by referencing the 2013 movie “Her” to highlight the novelty of the latest iteration of ChatGPT. This tiff highlights a broader interchange ...

Positive feedback loops improve operations by using employee insights. Such loops can boost retention by addressing workplace issues. Creating loops involves interviews and honest employee feedback.

Switching power supplies rely on feedback control loops to ensure that the required voltage and current are maintained under varying load conditions. Design of the feedback control loop influences ...

The Arctic is heating faster than any other region on Earth, and scientists now say a newly identified chain reaction in the ...