The British Weather is no longer the only 'water-cooler' conversation as poor customer service experiences seem to have created a common bond for many. As service standards decline, is there any hope ...
TROY, Mich.--(BUSINESS WIRE)--U.S. retail bank customers are losing faith in their bank, and customer attrition is a concern. According to the J.D. Power 2024 U.S. Retail Banking Satisfaction Study SM ...
PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Nearly all consumers say they were dissatisfied with their experiences as customers in 2021, according to the 2022 Global Consumer Trends report from Qualtrics ...
Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Bad customer experiences could cost organizations throughout ...
Hosted on MSN
Retail Employee Expects To Have A Bad Day After An Altercation With A Customer, But It Actually Gets Better
I’ve been on both sides of this encounter: an employee dealing with a rude customer and a frustrated customer who’s struggling to communicate. In this story, though, there’s a twist to the typical ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback