Proactive customer support is all about identifying and resolving customer issues before they turn into bigger problems. Customer service experiences rarely delight us. Most of us can detail an ...

If you want good PlayStation customer support, you might wanna climb up to tier 4 in the new PlayStation Stars loyalty program as soon as you can. Sony has managed to irk fans nice and early this ...

GRAND RAPIDS, Mich.--(BUSINESS WIRE)--Priority Health, a nationally recognized nonprofit health plan serving more than 1.3 million members, is being recognized for its best-in-class customer service.

PlayStation Stars has just launched in Asia, but some players are unhappy that top members are reportedly being given "priority" support. First announced back in July, PlayStation Stars has now ...

The PlayStation Stars program launched in Japan today, and fans in Sony’s home country are not too happy about some members getting better treatment than others. According to a report from Video Games ...

Of the many things that can help drive sales for your business, perhaps few could be more important than customer service. While your core products or services may get most of your attention during ...

We may earn a commission from links on this page. PlayStation Stars, a free-to-join rewards program Sony announced in July, is being gently rolled out to the whole world—it’s currently live in Asia, ...

In today's hyper connected and fiercely competitive business landscape, delivering exceptional customer experiences has become a non-negotiable priority. Customer service is no longer solely the ...

Sony's PlayStation Stars loyalty program, which is headed West in October, will offer better customer support on the higher tier of its membership. The program has four tiers, and members are able to ...

The new PlayStation Stars initiative grants priority customer support for those who pay for a higher tier. Earlier today on October 5, Sony finally launched the new PlayStation Stars initiative for ...

Ryan Petersen has worked in publishing for more than two decades, most of it spent creating award-winning content and strategy for CDW’s family of tech magazine brands. As editor-in-chief, he works ...

New research identifies three things every leader needs to know and do when using generative AI to improve customer service. No single area of an organization provides a better foundation to ...