Have you ever sensed that someone has more to say but isn’t able to say it? Perhaps your direct report insists that everything is “great!” despite her impossibly heavy workload, or you notice the same ...

What Types Of Questions Develop Conversations? When I hosted my radio show, I learned quickly that a yes or no question could stop a conversation in its tracks. If I asked, "Do you like your job?" and ...

On any given day, we have dozens of interactions and conversations. In fact, one study out of Britain revealed that the average person has 27 conversations every day, lasting an average of 10 minutes ...