Bought a desk that doesn’t fit your space or a lamp that looked totally different at home? The IKEA return policy is much more flexible than most big-box stores, and if you understand the rules, ...

Refunds vs. exchanges: How to turn product returns into a powerful retention tool Product returns are unavoidable in e-commerce. But how you handle them is what separates a one-time buyer from a ...

Devin Benavides is Director of Partnerships and Community Engagement of the Better Business Bureau in the Permian Basin. Check out www.bbb.org or call 563-1880. The weeks following the Christmas ...

Holiday returns aren't easy! And we don't mean the part where you explain to your mother why you returned the sweater she gave you. Stores are not legally required to accept exchanges or give refunds ...

Product returns are unavoidable in e-commerce. But how you handle them is what separates a one-time buyer from a lifelong customer. Today, a convenient return policy isn't a perk; it's the price of ...