Capital One/Forrester Study: Deploying Self-Service Data Strategies Is Fraught With Challenges Your email has been sent One challenge with self-service data strategies is increasing data trust and ...

In an effort to gain a competitive edge in the market, companies are implementing customer self-service solutions to address two distinctly separate business challenges — improving the customer ...

Voxeo is filling out their strategy to provide Unified Self-Service. Yesterday's acquisition of IMified greatly enhances Voxeo's UC portfolio, and is a key component in its Unified Self-Service ...

A survey of data scientists for Capital One Software, the software business spun out of Capital One Bank, has found that many struggle to secure funding for self-service initiatives. Forrester ...

Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...

Self-service, or “unattended” environments, are the new expectation, and 2022 will officially be the watershed moment for self-checkout technology, adoption, and innovation. Let’s break down some key ...

While healthcare organizations generally regard patient satisfaction as a worthy pursuit, it often takes a back seat to more mission critical tasks. But as CMS rolls out its Hospital Inpatient ...

Since the introduction of self-checkout more than 30 years ago, the technology has become ubiquitous in stores across the US and around the world. But as the benefits of the tech have spread in the ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Capitalising on a trading high, Sainsbury’s has announced it will adopt a new ...