Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. As someone who has spent decades in the contact center ...

Although the power of simulation training is evident, there is a notable lack of comprehensive research that validates its effectiveness within the fire service. Nevertheless, the existing studies, ...

FORT CAVAZOS, Texas — Yoakum-Defrenn Army Heliport, the home of the 1st Air Cavalry Brigade, is one of the busiest heliports in the Army. While much of the 1st Air Cavalry Brigade mission happens in ...

FORT CARSON, Co. — Members of the special forces community are utilizing training software that employs, to some degree, artificial intelligence. Operators with 10th Special Forces Group (Airborne) ...

There are some very interesting changes going on at Boeing that will be exciting for both gamers and avgeeks alike. Boeing is using technology from Microsoft Flight Simulator and Microsoft Azure to ...