Many (most?) in-house business applications are released without any user documentation, such as a manual, a user guide or help system. But that shouldn't necessarily be thought of as a failure. In ...

I recently read our company’s employee manual -- and I was surprised at how good it is. Our manual is different than most in that it sprang up from within the company, rather than being handed down ...

Small businesses must work to develop their products and services as a key elements of their growth and success. Equally important, your sales staff is the vehicle that moves products and services ...

As a business owner, you may find that you need to develop a technical training manual for your employees or for your customers. Whether you choose to write the manual yourself, assign the project to ...

Thank you for last Sunday's article on the subject of user manuals! I feel compelled to respond, since it's my profession to write those manuals. I like to think I produce clear, intelligible manuals ...