Journey maps aren’t the goal. They’re tools for sense-making, alignment and action—not polished deliverables meant to impress stakeholders. Real impact comes from operational alignment. Journey work ...

What did a young girl dining on chicken fingers and fries in New Hope, Pa., teach us? Early signals set customer expectations ...

From explainable AI agents to a proactive copilot and VoC Action Plans, the 26.4 release puts product muscle behind the ...

New product suite will help businesses stay credible and visible as AI changes the buyer journey NEW YORK – April 7, 2026 – Trustpilot, the world’s largest open feedback platform, today launched a ...

Optimove and Smartico to remain fully independent, each continuing to innovate and grow the iGaming CRM marketing industry New York, April 06, 2026 (GLOBE NEWSWIRE) -- Optimove, the creator of ...

The awards honor practitioners and vendors who exemplify excellence in customer experience strategy and execution. SAN FRANCISCO — CMSWire, the world’s foremost publication covering digital customer ...

Leadership appointment. Jay Lee named chief marketing and growth officer at Five9. Role unification. New position combines global marketing, revenue strategy and operations. CX innovation focus.

Cloudflare created an open-source CMS it calls a "spiritual successor to WordPress" — but WordPress is having none of it.

Great customer experience means nothing if your team is doing the heavy lifting behind broken systems — and eventually, that ...

Scott Liewehr is Global Vice President of Market Strategy and Growth at Sitecore, where he works at the intersection of product, marketing, and go-to-market strategy to ensure the company's direction ...

Despite massive investments in AI tools, new research from Front shows most B2B teams are stuck paying high “Coordination Tax,” managing disconnected customer work behind the scenes San Francisco, CA ...

Readiness, not technology, drives CDP success. Most mid-market failures stem from structural gaps, not platform limitations.