Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

The Public Service Commission said the full increase is just not affordable, especially as people already face high monthly ...

State regulators have denied a Baltimore Gas and Electric Co. request to recover $152.3 million in spending the utility said it under collected from consumers in 2023, but consumers asked to ...

Armen Living’s acquisition continues a rich legacy and keeps existing staff to oversee a seamless transition, without delaying production or orders. We are excited to share news on the purchase of ...

This story was originally published by. Extreme weather is making the grid more prone to outages — and now FirstEnergy’s ...

The crypto exchange is closing down operations in phases from Dec. 27, 2025, to March 31, 2026. Crypto exchange Bit.com has ...

The average residential customer of Idaho Power, estimated to use about 900 kilowatt-hours per month, can expect to see their ...

It's time to think about tax season! This year, as you start to plan ahead, you might also need to think about when you're sending in your time sensitive documents. This comes as ...

The Lima Police Department is making changes to streamline public records requests and improve customer service.

Idaho residents face higher utility bills as approved rate increases for Idaho Power and Intermountain Gas take effect Jan. 1.