As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Many consumers are cutting back on spending because of concerns about the economy. Starbucks CEO Brian Niccol has said that won't impact the chain's turnaround plans. Niccol said Starbucks wants to ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...

WATERTOWN, Mass.--(BUSINESS WIRE)--Addgene, a purpose-driven organization helping scientists conduct experiments with greater ease, speed and reproducibility, today announced the expansion of its ...

Weaviate is launching its latest SaaS service, Weaviate Embeddings, to bring freedom and flexibility to a crucial area of AI development: data vectorization. According to the company, Weaviate ...

Dutch artificial intelligence database startup Weaviate B.V. is looking to streamline the data vectorization process with a new feature that automatically transforms unstructured information into ...

The holiday shopping season has unofficially started, with early deals rolling in from many retailers already, including Home Depot's BOGO deals. As is often the case, issues will arise, and speaking ...

The UPS Store once again tops the Forbes 2025 Best Customer Service list, thanks to its zippy shipping and returns. A car drives into a Discount Tire location flappety-flap-flapping with a blowout.

It’s not easy being a customer-service agent—particularly when those customers are so angry with a product that they want to yell at you down the phone. That’s the sort of rage that Sonos, a maker of ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...