Webex Connect allows the Contact Center business and its customers to interact using digital channels such as Email, Live Chat, SMS, Facebook Messenger, WhatsApp, and Apple …

Aug 19, 2025 · This article serves as a reference for anyone implementing and managing the different digital channels available in Webex Contact Center. It provides insights for optimizing …

Supervisors will be able to sign into the desktop, with varied profile options (such as supervisor only or supervisor and agent role) and post sign-in, they will be provided a dedicated User …

Have richer conversations with real-time, two-way messaging. Automate the customer journey, delivering tailored digital interactions at every stage. Go beyond simple ‘yes’ / ‘no’ replies with …

Webex Connect offers a rich self-service and bot integration to empower your customers to get answers to some common questions. It provides a unified solution for integrated routing, Agent …

Branding Options (e.g., Customer-side chat window interface). Agent platform Widget & Conversation storage. Contact Center User Database on New Digital Channels side.

This repo provides the template workflows and sample workflows for Webex Contact Center and IMI integration. These workflows are versioned and Webex Contact Center deployment region …

Oct 26, 2022 · This is where the integration between Webex Connect and Webex Contact Center products enable a seamless handover from digital channels to an agent, keeping all the …

Apr 30, 2025 · CCE now empowers customers to deploy both Webex Connect and ECE on a single CCE instance, allowing Contact Center agents to independently leverage digital …

Improve business visibility End-to-end analytics powered by Journey Data Service and Webex Analytics Platform.