Feb 10, 2026 · Genesys Cloud™ Agentic Virtual Agent, powered by large action models, was recently named an Enterprise Connect Best of 2026 finalist, recognizing a new era of AI that can …

The site home page Hello- looking for guidance on service goal templates. I'm wondering if it is recommended to enable multiple service goals in the same service goal template or not? For …

Genesys Cloud – April 6, 2026 Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more …

Genesys Cloud – February 23, 2026 Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule.

We believe it's important for Genesys to acknowledge these challenges more openly, and to consider complementary approaches-such as native voice runtimes or modular desktop components-that …

Feb 23, 2026 · Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the …

Genesys Cloud – February 9, 2026 Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule.

Genesys Cloud – April 13, 2026 Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule.

Aug 20, 2025 · Our agents are using a virtual workspace-Azure Virtual Desktop (AVD)-along with Genesys Media Helper to properly handle audio. We've noticed a delay between the Media Helper …

Jan 26, 2026 · Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the …