The Generative AI Innovation Center helped New York Life evaluate and select the appropriate generative AI solutions—such as Amazon Bedrock, a fully managed service that offers a choice of …

Sep 24, 2025 · “As our clients, agents and advisors expect seamless experiences, we know that the foundation for those experiences is technology, data and AI,” said Don Vu. By modernizing our …

Mar 21, 2025 · Don Vu is one of the most seasoned data leaders around. His combination of start up and insurance industry experience has him primed to drive innovation at New York Life.

The modernization journey at New York Life demonstrates the power of embracing technology, data, and AI to drive innovation and deliver exceptional experiences for both internal and external customers.

Mar 27, 2026 · New York Life Group Benefit Solutions (New York) has taken a different path. After more than a decade of platform consolidation and data strategy, the carrier has largely completed that …

Sep 6, 2022 · The company is developing a hybrid approach that uses AI enhanced by troves of electronic health record (EHR) data and coupled with the expertise of its underwriters.

Mar 21, 2025 · Vu emphasized the importance of embedding AI into all parts of the organization’s value streams, ranging from client prospecting to retention and advisor experience. By aligning data and AI …

Oct 3, 2024 · There, he served as chief data and analytics officer, spearheaded the modernization of the bank’s data ecosystem, and implemented AI-powered analytics solutions across multiple business...

New York Life (NYL) modernized its on-premises data platform to enhance analytics, performance, and automation for its critical insurance operations.

Drawing on his experience in enterprise data and analytics, Mark highlights how businesses can balance innovation with confidentiality, security, and sustainability—providing insurance and technology …